Privacy Statement
Privacy Policy
Little Bibs and Bows
Little Bibs and Bows (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase from our online store, including from outside Hong Kong.
We collect, hold, process, and use personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong, and applicable data protection laws in other jurisdictions where relevant.
1. Personal Data We Collect
When you place an order, contact us, or interact with our website, we may collect personal data including, but not limited to:
- Name and title
- Billing and delivery address
- Email address
- Telephone number (if provided)
- Order details and purchase history
- Marketing preferences
- Information relating to how you found or interacted with our website
Payment information (such as credit or debit card details) is processed securely by our payment service providers. We do not store your credit card details on our systems.
We do not knowingly collect sensitive personal data such as health information, biometric data, religious beliefs, or similar categories.
2. How We Use Your Personal Data
We use your personal data only for purposes directly related to operating our business and serving our customers, including to:
- Process, confirm, and deliver orders (including international shipments)
- Communicate with you regarding purchases, shipping, or enquiries
- Provide customer service and after-sales support
- Manage returns, refunds, or exchanges
- Improve our products, services, and website experience
- Meet legal, accounting, tax, and regulatory obligations
Your personal data will not be used for purposes unrelated to the reason it was collected, unless permitted or required by law.
3. Marketing Communications
If you choose to receive marketing communications, we may contact you via email (and occasionally SMS) with product updates, promotions, or news from Little Bibs and Bows.
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in our emails, or
- Contacting us at info@littlebibsandbows.com
We aim to keep marketing communications relevant, minimal, and appropriate for a family-focused brand.
4. Understanding Customer Preferences
We may review purchase history and website interactions to better understand customer preferences and improve our products, services, and communications. This helps us provide a more relevant shopping experience for customers worldwide.
If you prefer that your personal data is not used for this purpose, you may contact us at info@littlebibsandbows.com.
5. Shopify & International Third-Party Service Providers
Shopify
Our online store is hosted by Shopify Inc., which provides the e-commerce platform enabling us to sell our products globally. Personal data provided during checkout is stored through Shopify’s secure data storage systems, databases, and applications, protected by firewalls and security safeguards.
Payment Providers
Payments are processed through PCI-DSS compliant payment gateways. Transaction data is retained only for as long as necessary to complete your purchase.
Shipping, Advertising & Analytics Providers
To operate our business and fulfil international orders, we may share necessary personal data with trusted third-party service providers, including:
- Shipping and logistics partners
- Advertising platforms such as Facebook / Instagram and Google
- Analytics providers used to understand website performance
Some of these service providers may be located outside Hong Kong. Where personal data is transferred internationally, we take reasonable steps to ensure it is protected and handled in accordance with applicable data protection standards.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including fulfilling international orders, meeting legal obligations, and resolving disputes.
In general, customer records may be retained for up to seven (7) years after the last transaction, unless a different retention period is required by law or you request deletion earlier.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or outdated personal data
- Request deletion of your personal data (subject to legal and regulatory requirements)
- Update or withdraw marketing preferences at any time
Requests may be made by contacting us at:
📧 info@littlebibsandbows.com
For security reasons, we may need to verify your identity before processing your request. We aim to respond within 40 days, in line with the Personal Data (Privacy) Ordinance.
8. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.
All checkout pages are secured using industry-standard encryption technologies. When completing a purchase, you should see a secure padlock symbol in your browser.
9. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to ensure functionality and improve the shopping experience for visitors worldwide. These may include:
- Essential cookies required for site operation
- Analytics cookies to understand site usage
- Preference cookies to remember user settings
- Advertising cookies to deliver relevant content
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.
10. Children’s Privacy
Our products are intended for purchase by adults. We do not knowingly collect personal data directly from children. If you believe that a child’s personal data has been provided to us without appropriate consent, please contact us and we will take prompt action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page and take effect from the date of publication.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us at:
* info@littlebibsandbows.com